Shipping Policy
Shipping Time
- Normally, we will need 1 to 3 days for tailoring in our factory, plus 5 to 15 days express delivery shipped from US.
- The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within. Due to circumstances out of our control, sometimes orders may take longer. No refund will be given for overdue shipments. If you require a curtain by a certain date, please contact us at service@joydeco.com to confirm the time frame and order it in advance.
Shipping Method
- Order Handing Time：1 - 3 business day
| Products | Country | Shipping Method | Shipping Time | Costs |
| Roller Blinds | The U.S. | Standard Shipping | 12-15 Working Days | $12.99 |
| Fast Shipping | 7-12 Working Days | $19.99 | ||
| All Countries | Standard Shipping | 12-15 Working Days | $12.99 | |
| Fast Shipping | 7-12 Working Days | $19.99 | ||
| Other Products | The U.S. | Standard Shipping | 12-15 Working Days | $9.99 |
| Fast Shipping | 7-12 Working Days | $19.99 | ||
| All Countries | Standard Shipping | 12-15 Working Days | $9.99 | |
| Fast Shipping | 7-12 Working Days | $19.99 |
Notes:
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Public Holidays).
Shipping Address
- We can't ship orders to military addresses. We can't ship orders to PO Box addresses.
- We only ship to street addresses, like home or office addresses.
Shipping Tracking
- Once the order was picked up by the carrier or agent, our system will send you an email to advise the tracking number.
- Normally we ship orders via carrier DHL, FedEx, UPS, and TNT.
Import Custom Duty Fees
- Custom duty fees vary by country. You might be noticed by the carrier to pay the import customs duty fee based on your order amount. Please be noted that our pricing doesn’t include this possible import duty custom fee.
If you have questions, Please send email to service@joydeco.com to Inquiry.
Shipping Protection FAQ
Q1: What is Shipping Protection?
A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.
Q2: When am I eligible to file a claim?
A2: You may submit a claim under the following circumstances:
- Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
- Visible damage to the delivered package.
- Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
- Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).
Q3: How do I file a claim?
A3: To report lost, damaged, or misdelivered packages:
- Visit the Xcotton Resolution Center
- Email support@xcottons.com
| Note: All claims must be submitted within 90 days of the order date. |
Q4: Can I cancel Shipping Protection?
Pre-shipment: Contact the merchant directly for a refund.
Post-shipment: Non-refundable once the order is shipped.