Shipping Policy

Shipping Time & Production

We normally need 2–5 business days to complete product production. After production, standard shipping from the US takes 10–15 business days. The shipping time displayed on our website is for reference only and represents the timeframe within which 95% of orders are fulfilled. Due to circumstances beyond our control, some orders may take longer. No refunds will be issued for delayed shipments. If you need your curtains by a specific date, please contact us in advance at service@joydeco.com to confirm the delivery timeframe and place your order accordingly.

Shipping Methods & Fees

Order Amount Shipping Method Delivery Time Cost
$99 & above Free Shipping 10–15 business days $0
Under $99 Standard Shipping 10–15 business days $9.99
All Orders Fast Shipping 5–10 business days $19.99
Notes:
  • Delivery may take longer during sale periods, holidays, or due to unforeseen circumstances such as extreme weather.
  • Delivery is only available on weekdays (excluding public holidays).
  • We do not ship to military addresses or PO Boxes, only to street addresses such as home or office.

Order Tracking

Once your order is picked up by the carrier, you will receive an email with a tracking number. Common carriers: DHL, FedEx, UPS, TNT.

Import Duties

Import duties vary by country. Carriers may notify you to pay customs duties based on your order amount. Our pricing does not include any possible customs duty fees. If you have questions, please contact service@joydeco.com.

Shipping Protection FAQ

Q1: What is Shipping Protection?
A1: When purchasing from Xcotton-partnered stores, you can opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

Q2: When am I eligible to file a claim?
 You may submit a claim under the following circumstances:
  • Domestic orders not delivered within 30 days or international orders not delivered within 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation such as a police report or security footage).
  • Misdelivery to an incorrect address due to system or processing errors (provided the correct address was submitted at checkout).
Q3: How do I file a claim?

Note: All claims must be submitted within 90 days of the order date.

Q4: Can I cancel Shipping Protection?
  • Before shipment: Contact the merchant directly for a refund.
  • After shipment: Shipping Protection is non-refundable.