Refund Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

1. REFUNDS

Our policy lasts 7 days from arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Shipping fee will NOT be refundable once items have been shipped.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@joydeco.com

2. CANCEL ORDER

You can cancel your order within the first 24 hours of making a purchase by contacting our customer support team and requesting an order cancellation via info@joydeco.com. After that time, the order is locked for processing and cannot be canceled.

Address: Rm. 1201, Bldg. 1, No. 258, Zhijiang Rd. Fengxian District Shanghai CHINA

Office Phone Number: +86-021-59157928

Email: info@joydeco.com