Refund Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

1. RETURNS

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). A 10% restocking fee will be deducted from any return amount for other eligible items.

Item(s) must be returned together with proof of purchase.

Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.

The following conditions do not qualify for return:

  • Misinterpretation of product images.
  • Accurately made items that do not fit properly.
  • Dissatisfaction with the weight of the drapes.
  • Color mismatch. Change of mind or no longer wanting the item.
  • Quality not meeting expectations.
  • Incorrectly ordered items.
  • Tolerance in size within +/- 1 inch, considered industry standard.
  • Delayed delivery. Unintentional order placement.
  • Natural variations in color due to dye lots.
  • Color changes due to different liners.
  • Unexpected shading rate. Seams in oversized sizes.
  • Fabric splicing that can occur in oversized sizes

We accept returns at our cost if:

  • The wrong items are received (photographic proof required).
  • Incorrect liner type used (photographic proof required)

To complete your return, we require a receipt or proof of purchase. Please contact our support team via service@joydeco.com for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.

2. REFUNDS

Our policy lasts 7 days from arrival date for you to send photos of evidence of damaged/broken items. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.

Shipping fee will NOT be refundable once items have been shipped.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@joydeco.com

3. CANCEL ORDER

You can cancel your order within the first 24 hours of making a purchase by contacting our customer support team and requesting an order cancellation via service@joydeco.com.

If more than 24 hours have passed since the order was placed, and the products are already in production, any return or exchange requests not caused by our error will incur a 20% fee based on the order price (excluding shipping costs).