Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title

Last updated:  Aug 2024

  • General

  • Product

  • Payment

  • Shipping

  • Contact

General Questions

Do you offer free samples?

Yes, we do offer free fabric samples for our products! You can request a sample by clicking the "Get Sample" button located below the "Add to Cart" button on the product page. While the fabric samples themselves are free, please note that a shipping fee will apply.

What is your return policy?

We want you to love your item(s), but in the off-chance that you don’t, we accept full price product returns. Please note a 10% restocking fee will be deducted from your return amount.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Do you have your own factory?

Yes, Joydeco operates its own manufacturing facility. This allows us to maintain strict quality control over our products and offer you a wider range of customization options at competitive prices.

Product Questions

What materials are Joydeco curtains made of?

Our curtains are made from a variety of high-quality materials, including cotton, linen, polyester, and velvet. Each product page specifies the fabric used, so you can choose the material that best suits your needs.

Can I customize the size of the curtains?

Yes, we offer customization services for our curtains. You can provide your desired dimensions, and we’ll tailor the curtains to fit your space perfectly. For more details on custom orders, please refer to the product page or contact our customer service.

How do I care for my Joydeco curtains?

Care instructions vary depending on the fabric. Most of our curtains are machine washable on a gentle cycle, while some shades may require spot cleaning or dusting. For delicate fabrics, we recommend dry cleaning.

How do I measure my windows for curtains and shades?

Measuring your windows accurately is crucial for the perfect fit. We provide detailed measuring guides on our website for both curtains and shades. If you need additional help, our customer service team is available to guide you through the process.

Does the curtains come with the rods?

No, we do not supply curtain rods with our curtains. You will need to purchase curtain rods separately. We recommend selecting rods that complement the style and weight of your chosen curtains.

What size is the rod opening of the grommet?

The rod opening size for our grommet curtains is 1.6 inches, which is suitable for most standard curtain rods. Be sure to check the diameter of your rod to ensure a proper fit.

Can the curtains be used outdoors?

Yes, our curtains can be used outdoors in sunny weather. However, if they get wet from rain, it’s important to dry them thoroughly before reusing them to prevent mold or mildew from developing.

Is the size specified for each curtain panel individually, or is it the combined size of both panels?

Each panel is measured individually. For example, if the product description states 52 inches wide, this refers to the width of one panel. The combined width of the two panels together is 104 inches.

Payment Questions

What payment methods do you accept?

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You can choose your preferred method at checkout.

Is my payment information secure?

Yes, we take your security very seriously. All payments are processed through encrypted and secure payment gateways to protect your personal and financial information.

When will I be charged for my order?

You will be charged at the time of purchase. Once your payment is processed successfully, you will receive an order confirmation via email.

Do you offer financing or installment payment options?

At this time, we do not offer financing or installment payment plans. However, you can use credit cards that may offer installment payments or split your payment through PayPal if supported.

What should I do if my payment is declined?

If your payment is declined, please check that your payment details are correct and that you have sufficient funds available. If the issue persists, contact your bank or payment provider. You can also try a different payment method or reach out to our customer service team for assistance.

Shipping Questions

What are your shipping options?

We offer standard and express shipping options. Standard shipping typically takes 7-12 business days, while fast shipping delivers within 5-7 business days, depending on your location. You can choose your preferred option at checkout.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $49. Please check our website for the current minimum purchase requirement for free shipping.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times will vary based on your location. Please note that customs fees or import taxes may apply and are the responsibility of the customer.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on the courier’s website.

What happens if my package is lost or damaged during shipping?

If your package is lost or arrives damaged, please contact our customer service team as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team immediately. We will do our best to accommodate the change if the order has not yet been processed or shipped.

What should I do if I haven’t received my order?

If your order has not arrived within the estimated delivery time, please check the tracking information provided. If there are any issues or delays, feel free to contact our customer service team for assistance.

Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing service@joydeco.com or by calling our number at (201)987-1942.

How do I follow Joydeco on social media?

You can follow us on our social media channels to stay updated on the latest products, promotions, and design inspiration. We’re active on Instagram, Facebook, Pinterest, Linkedin and X. Simply search for Joydeco on your preferred platform.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [YOUR EMAIL].

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at [YOUR ADDRESS].