Return Policy

RETURNS

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Item(s) must be returned together with proof of purchase.

Please contact our customer service to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we will NOT refund it in this case.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via info@joydeco.com for more information. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.

Address: Rm. 1201, Bldg. 1, No. 258, Zhijiang Rd. Fengxian District Shanghai CHINA

Office Phone Number: +86-021-59157928

Email: info@joydeco.com