FAQs

1. How long does it take to get approved?

The application review process typically takes 1-2 business days.
2. Who can apply for the Trade Program?

We welcome design professionals of all kinds - from interior designers, architects, staging organizations, real estate developers, hospitality professionals to small business owners - to apply for our Trade Program.
3. How can I qualify for the Trade Program?

To qualify for the Trade Program, please complete the online application. The following supporting documents shall be submitted for review:• Professional Credentials: A valid business license, resale certificate, or membership with an accredited industry organization such as ASID or IIDA.• Online Portfolio: Your company's website or relevant social media page to showcase your business.
4. Is there a minimum order quantity?

Yes. A minimum order of 20 units (such as 20 individual curtain panels) is required to qualify for and receive your trade discount.
5. Do you offer complimentary sample books for trade partners?

Yes, we do! We provide a selection of complimentary sample books to our approved Trade Partners. The exact number can be tailored to your project needs. Please contact our trade team to discuss the specific samples that would be most useful for you, and we'll be happy to fulfill your request.
6. Can I combine the trade discount with other promotional offers?

No. Trade discounts cannot be stacked with other promotions or discount codes.
7. How long will it take to receive my order?

Customized Drapes Lead Time:

Standard Shipping:12-15business days

Fast Shipping:7-12business days

Ready-to-Ship Items: Delivery Time:3-7business days

Please note that the above timeframes represent the period in which 95% of orders are fulfilled. If you require your drapes by a specific date, please contact us atservice@joydeco.comto confirm availability and schedule accordingly.